---
language: en
title: Customizing cancellation templates
category: Email and notifications
summary: Learn how to create a custom email that is sent to your customers when they cancel a meeting, appointment or event with you.
---

# Customizing cancellation templates

With the cancellation template you can **customize the email notifications of meeting and appointment cancellations** that your customers are forced to make for any reason.

In this tutorial you will learn how to create the email that is sent to your customers when they **cancel a meeting, appointment or any event** they have scheduled with you.

[Log in](https://account.tucalendi.com/login) with your TuCalendi username and password and access the **"Email/SMS Templates"** option.

![Notification templates menu](https://www.tucalendi.com/images/content/email-and-notifications/en/email-sms-templates-menu.png)

In the **"Cancellation templates"** option, click on **"Select"**:

![Create a new cancellation template](https://www.tucalendi.com/images/content/email-and-notifications/en/create-new-cancellation-templates.png)

Click on the **"New"** button and enter the **name** you want to give to the template you are going to create:

![Cancellation templates alias](https://www.tucalendi.com/images/content/email-and-notifications/en/alias-cancellation-template.png)

Click **"Add"** and the template is created:

![Cancellation templates](https://www.tucalendi.com/images/content/email-and-notifications/en/cancellation-template.png)

Initially the template is empty so that you can **fully customize** it. Click on the field called **"DEFAULT"**:

![Customizing cancellation templates](https://www.tucalendi.com/images/content/email-and-notifications/en/customizing-cancellation-templates.png)

In the **"Subject"** field, enter the subject of the email. In the **"Email"** field, write the text of the notification. Clicking on this field opens a **simple editor** that lets you write the cancellation notification.

You can use the so called [**replacement tags**](https://www.tucalendi.com/en/s/email-notifications/wich-are-the-replacement-tags) that are available for the cancellation templates. By using them, the information in the emails will be **dynamic and personalized** for each customer.

To see the replacement tags, just type the character **{** and the list of tags will be displayed for you to choose from. You can also click on the **"Tags"** option in the editor to select the tags from the list.

When you are done, click **"Save"** and your template will be stored so that you can start using it for your online calendar **event cancellation notifications**.

Once you have created the cancellation template, you can **associate it with your events**.

> [!WARNING]
> NOTE: You can have the cancellation template in **different languages**. Just click on **"Add new language"** and create the template in the languages you want.