---
language: en
title: Include cancel link in confirmation templates
category: Email and notifications
summary: Learn how to add the cancel_link tag to your confirmation email so customers can cancel their appointments on their own.
---

# Include cancel link in confirmation templates

Although we all want to avoid cancellations of the appointments in our agenda, sometimes, for various reasons, customers may be forced to **cancel the appointment** they have scheduled from the online calendar.

An important feature for any **online booking system** is to give customers the possibility to directly cancel the scheduled appointment. In TuCalendi you can **include a cancellation link in the event confirmation templates**. Let's see how to enable this option.

[Log in](https://account.tucalendi.com/login) to TuCalendi with your username and password. Go to the **"Email/SMS Templates"** option.

![Notification templates menu](https://www.tucalendi.com/images/content/email-and-notifications/en/email-sms-templates-menu.png)

In the **"Confirmation email"** option, click **"Select"**:

![Create a new confirmation template](https://www.tucalendi.com/images/content/email-and-notifications/en/create-new-confirmation-templates.png)

If you have not created any confirmation template yet, click the **"New"** button and enter the **name** you want to give the template you are about to create.

> [!TIP]
> If you have already created a template and need to modify it, just click the template you want to edit.

![Confirmation templates](https://www.tucalendi.com/images/content/email-and-notifications/en/new-confirmation-template.png)

Initially the template is empty so that you can fully customize it. Click the field called **"DEFAULT"**:

![Edit confirmation templates](https://www.tucalendi.com/images/content/email-and-notifications/en/write-confirmation-template.png)

Clicking the box **"Paste or write the confirmation text here..."** opens the **editor**, where you can write the notification and include the different [replacement tags](https://www.tucalendi.com/en/s/email-notifications/wich-are-the-replacement-tags) available.

You can directly add the **{cancel_link}** tag, and the confirmation email will include a link customers can click to access the option to **cancel the appointment**.

You can also include a **text with a link**.

> [!WARNING]
> For customers, this way is visually more elegant.

![Add cancellation link](https://www.tucalendi.com/images/content/email-and-notifications/en/add-cancellation-link.png)

To do this, just click the **insert link option** in the confirmation template editor.

![Text in cancellation link](https://www.tucalendi.com/images/content/email-and-notifications/en/cancellation-link-with-text.png)

In the URL, include the replacement tag **{cancel_link}**.

When you have finished customizing the confirmation template, click **"Save"** and your customers will receive the confirmation email just the way you designed it.