---
language: en
title: Include the reschedule link in confirmation templates
category: Email and notifications
summary: Add the reschedule link and PIN tags to your confirmation templates so your customers can safely reschedule their bookings.
---

# Include the reschedule link in confirmation templates

We have added a very important feature that lets customers who make a booking **reschedule** it. To enable this option, the **reschedule link** must be **included in the confirmation templates**.

You can do this very easily with the **{reschedule_link}** substitution tag. We have also added a security option for rescheduling bookings, the **reschedule PIN**, which you can use with the **{reschedule_pin}** tag.

Let's see how to include the reschedule link in the confirmation templates and the extra security you get with the reschedule PIN.

[Log in to TuCalendi](https://account.tucalendi.com/login) with your username and password. Go to the **"Email/SMS Templates"** option.

![Notification templates menu](https://www.tucalendi.com/images/content/email-and-notifications/en/email-sms-templates-menu.png)

In the **"Confirmation templates"** option, click **"Select"**:

![Create a new confirmation template](https://www.tucalendi.com/images/content/email-and-notifications/en/create-new-confirmation-templates.png)

If you haven't created a confirmation template yet, click the **"New"** button and enter the **name** you want to give the template you are about to create.

> [!TIP]
> If you have already created a template and need to modify it, just click the template you want to edit.

![Add a confirmation template](https://www.tucalendi.com/images/content/email-and-notifications/en/new-confirmation-template.png)

The template starts out empty so you can fully customize it. Click the field called **"DEFAULT"**:

![Creating a confirmation template](https://www.tucalendi.com/images/content/email-and-notifications/en/v2-creating-confirmation-template.png)

Clicking the **"Email"** field opens the **editor**, where you can write the booking confirmation notification and include the different [substitution tags](https://www.tucalendi.com/en/s/email-notifications/wich-are-the-replacement-tags) we have available.

For your customers to receive the link to reschedule a booking, you must add the **{reschedule_link}** and **{reschedule_pin}** tags to the confirmation template. This way, the confirmation email your customers receive after booking with you will show the **reschedule link** and the **PIN code**, which adds extra security to rescheduling bookings.

![Add tags to reschedule in confirmation template](https://www.tucalendi.com/images/content/email-and-notifications/en/v2-add-tags-to-reschedule.png)

If you don't want the reschedule link to be shown directly, you can include the **{reschedule_link}** tag in a **linked text**.

To do this, just type the text you want, for example **"To reschedule the appointment click here"**. Select the text and click the **insert link** option in the confirmation template editor:

![Reschedule tag in a text with link](https://www.tucalendi.com/images/content/email-and-notifications/en/v2-tag-reschedule-text-with-link.png)

In the **URL** field, enter the substitution tag **{reschedule_link}** and click **"Save"**.

The confirmation template will look like this:

![Template confirmation with reschedule tag in a text with link](https://www.tucalendi.com/images/content/email-and-notifications/en/v2-template-confirmation-tag-reschedule-text-with-link.png)

When you finish customizing the confirmation template, click **"Save"** and your customers will receive the **confirmation email** exactly the way you designed it.