---
language: en
title: Setting up the reschedule templates
category: Email and notifications
summary: Learn how to create and customize the email your customers receive when a meeting or appointment is rescheduled.
---

# Setting up the reschedule templates

By **setting up the reschedule templates** you can customize the notifications your customers receive when a **rescheduled booking** is made.

In this tutorial you will see how to create the email that is sent to your customers when a meeting, appointment or any other event they have organized with you or your team is rescheduled.

[Log in with your TuCalendi username and password](https://account.tucalendi.com/login) and go to the **"Email/SMS Templates"** option.

![Notification templates menu](https://www.tucalendi.com/images/content/email-and-notifications/en/email-sms-templates-menu.png)

In the **"Reschedule templates"** option, click on **"Select"**:

![Create a new reschedule template](https://www.tucalendi.com/images/content/email-and-notifications/en/create-new-reschedule-templates.png)

Click on the **"New"** button and enter the name you want to give to the reschedule template you are going to create:

![Reschedule template name](https://www.tucalendi.com/images/content/email-and-notifications/en/template-name.png)

Initially the template is **blank** so that you can fully customize it.

![New reschedule template](https://www.tucalendi.com/images/content/email-and-notifications/en/v2-new-reschedule-template.png)

Click on the **"DEFAULT"** field to start configuring the reschedule template.

![Creating a reschedule template](https://www.tucalendi.com/images/content/email-and-notifications/en/v2-creating-reschedule-template.png)

In the **"Subject"** field you can enter the **subject** of the email your customers will receive when the booking is rescheduled.

Clicking on the **"Email"** field opens an **editor** where you can write the reschedule template.

![Customize a reschedule template](https://www.tucalendi.com/images/content/email-and-notifications/en/v2-customize-reschedule-template.png)

You can use the so called [**replacement tags**](https://www.tucalendi.com/en/s/email-notifications/what-are-replacement-tags) available for reschedule templates. With this option, the information in the emails will be **dynamic and personalized** for each customer. To see the tags, just type the character **{** and the list of tags will be displayed for you to choose from.

> [!WARNING]
> Certain [replacement tags](https://www.tucalendi.com/en/s/email-notifications/wich-are-the-replacement-tags) are only valid for reschedule templates.

Finally, click on **"Save"** and your template will be stored, so you can start using it whenever you need to reschedule a booking your customers have made.

> [!WARNING]
> NOTE: You can have the template in **different languages**. Just click on **"Add new language"** and create the template in the languages you want.