---
language: en
title: Use the correct customer name replacement tag
category: Email and notifications
summary: Learn which name tag to use in your email templates so your customer's name appears correctly in booking notifications.
---

# Use the correct customer name replacement tag

**Using the correct customer name replacement tag** in the email templates is important to display your customer's name in the **custom notifications** that are sent by email when a customer makes a booking with you.

By default, when a new event is created, the **standard contact form** is associated, which asks the booking customer for the following information:

- First name.
- Last name.
- Email.

These fields are **predefined** in the system and are **mandatory**. Each of these fields has a corresponding **replacement tag**:

- {customer_first_name}
- {customer_last_name}
- {customer_email}

From [form flows](https://www.tucalendi.com/en/s/flows/how-to-create-flows-for-forms) you can **customize the information** requested from customers when they make a booking with you, both from **predefined fields** and **custom fields**.

When you are creating or modifying a form flow, in the **predefined fields** of the contact form you can choose to ask for the customer's **first and last name** or ask only for the customer's **name**.

Just click on the icon:

![Name and last name fields](https://www.tucalendi.com/images/content/flows/en/predefined-field-name-last-name.png)

to switch between the options:

- First and last name.
- First name.

If you prefer to request only the customer's name, the tag to use in the template is **{customer_name}**.

> [!CAUTION]
> Note that if you choose to request only the customer's name and you use the **{customer_first_name}** tag in your templates, the name **will not be shown** in the email the customer receives.