---
language: en
title: Add multiple triggers in a workflow
category: Flows
summary: Create a workflow with three triggers that send confirmation, reminder and cancellation emails automatically after a booking.
---

# Add multiple triggers in a workflow

In previous tutorials, you saw how to create a workflow with a single trigger. Now you'll see how to **add several triggers to a workflow**.

You're going to create a workflow after a booking with three automations:

- Send a **confirmation email**.
- Send **reminder emails**.
- Send a **cancellation email**.

To make this tutorial easier to follow, **you'll create the workflow from scratch**.

[Log in to TuCalendi](https://account.tucalendi.com/) with your username and password. In the side menu, click on **"Workflows"**:

![Flows menu](https://www.tucalendi.com/images/content/flows/en/flow-menu-four-types.png)

In the **"Workflows (after booking)"** option, click on **"Select"**:

![Workflows](https://www.tucalendi.com/images/content/flows/en/workflows.png)

Click on **"New"** to create the first workflow:

![Workflow alias](https://www.tucalendi.com/images/content/flows/en/workflow-alias.png)

Enter a **name for the workflow**. Once you've entered it, click on **"Add"**:

![Workflow created](https://www.tucalendi.com/images/content/flows/en/workflow-created.png)

To add the three automations you want this workflow to have, click on **"Edit"**:

![Edit workflow](https://www.tucalendi.com/images/content/flows/en/edit-workflow.png)

Initially, the workflow doesn't have any triggers. That's what you're going to add.

## First trigger: A booking has been made successfully

First of all, when a **customer makes a booking**, you want them to receive an **email confirmation** of the booking.

Click on **"Add new trigger"**:

![Add trigger](https://www.tucalendi.com/images/content/flows/en/add-trigger.png)

When you click on the drop-down menu, the **available triggers** will appear.

![Available triggers](https://www.tucalendi.com/images/content/flows/en/available-triggers.png)

The starting point of the workflow is when a booking has been made. Select the trigger **"A booking has successfully made"**:

![Workflow with a trigger](https://www.tucalendi.com/images/content/flows/en/workflow-with-trigger.png)

> [!WARNING]
> For an automation to work, a trigger must have **at least one action**.

Click on **"Add new action"**:

![Add an action](https://www.tucalendi.com/images/content/flows/en/add-action.png)

**Select the action** from the available menu:

![Available actions](https://www.tucalendi.com/images/content/flows/en/available-actions.png)

You want to send the email confirming that the booking has been made. So select the action **"Send confirmation email"**:

![Send an email](https://www.tucalendi.com/images/content/flows/en/send-an-email-action.png)

Choose the **confirmation template** you want to send and the [**email account**](https://www.tucalendi.com/en/s/email-notifications/configure-email-notifications) the confirmation email will be sent from. You can also enable **"Attach .ics file"**. Then click on **"Add"**:

![Workflow with a trigger and an action](https://www.tucalendi.com/images/content/flows/en/workflow-with-a-trigger.png)

> [!TIP]
> You can add different available actions to the same trigger. Just repeat the process by clicking on **"Add new action"**.

## Second trigger: Send reminders

So that the client who booked with you doesn't forget the meeting, you **want to send two email reminders**. To do this, you need to add a new trigger with the corresponding actions to the workflow.

Click on **"Add trigger"**:

![Add trigger](https://www.tucalendi.com/images/content/flows/en/add-trigger.png)

When you click on the drop-down menu, the **available triggers** will appear.

![Available triggers](https://www.tucalendi.com/images/content/flows/en/available-triggers.png)

Select the trigger **"Before a booking/meeting starts"**:

![Workflow with two triggers](https://www.tucalendi.com/images/content/flows/en/workflow-with-two-triggers.png)

Now you need to add the actions you want to the **"Before a booking/meeting starts"** trigger.

Click on **"Add new action"** in this trigger.

![Add action](https://www.tucalendi.com/images/content/flows/en/add-action.png)

When you click on the drop-down menu, the **available action** will appear.

![Send reminders](https://www.tucalendi.com/images/content/flows/en/send-reminders-action.png)

Select the **"Send reminder"** action:

![Schedule reminders notifications](https://www.tucalendi.com/images/content/flows/en/schedule-reminder-emails.png)

**Set when you want the reminder to be sent, the reminder template you want to send and the email account it will be sent from**.

> [!WARNING]
> If you also want to send **SMS notifications** in addition to email reminders, you need to activate the corresponding option in the **"Send notifications by SMS"** field.

In this example, you want to send two email reminders:

- **One day** before the booking.
- **One hour** before the booking.

To do this, you need to add **two actions** to the trigger.

First, add the reminder for 1 day before. Once you've added it, click on **"Add new action"** and include the second reminder for 1 hour before the meeting.

The result in the workflow looks like this:

![Workflow with two triggers and actions](https://www.tucalendi.com/images/content/flows/en/workflow-with-two-triggers-and-actions.png)

## Third trigger: A booking has been cancelled

When a **customer cancels a meeting**, it's also important to send them a notification and give them the option to **rebook**. To do this, you need to add a third trigger to the workflow with the action you want.

Click on **"Add trigger"**:

![Add trigger](https://www.tucalendi.com/images/content/flows/en/add-trigger.png)

In the drop-down menu, the **available triggers** will appear.

![Available triggers](https://www.tucalendi.com/images/content/flows/en/available-triggers.png)

Select the trigger **"A booking/meeting has cancelled"**:

![Workflow with three triggers](https://www.tucalendi.com/images/content/flows/en/workflow-with-three-triggers.png)

You need to add the action you want to the **"When a booking/meeting has been cancelled"** trigger.

Click on **"Add new action"** in the corresponding trigger:

![Add action](https://www.tucalendi.com/images/content/flows/en/add-action.png)

**Select the action** from the available menu:

![Action for cancellation trigger](https://www.tucalendi.com/images/content/flows/en/available-actions-for-cancel-trigger.png)

You want to send the cancellation email when the customer has cancelled the appointment. So select the action **"Send cancellation email"**:

![Send cancellation email](https://www.tucalendi.com/images/content/flows/en/send-cancellation-email-trigger.png)

Choose the **cancellation template** you want to send and the [**email account**](https://www.tucalendi.com/en/s/email-notifications/configure-email-notifications) the cancellation email will be sent from, then click on **"Add"**:

![Workflow with three triggers and actions](https://www.tucalendi.com/images/content/flows/en/workflow-with-three-trigger-and-actions.png)

At the end of the workflow, or after each step you add, click on **"Save"**.

You've now created the workflow after a booking with the three automations described:

- Send a **confirmation email**.
- Send **two reminder emails**.
- Send a **cancellation email**.

> [!CAUTION]
> **IMPORTANT:** To finish the workflow and make it fully operational, you must **assign the events** that will activate your workflow.

**To see how to assign events to a workflow, click [here](https://www.tucalendi.com/en/s/flows/how-to-assign-events-to-a-workflow)**.