---
language: en
title: What are intelligent surveys with routing?
category: Surveys
summary: Learn how smart surveys with routing send customers to the right events based on their answers and which options and functions they offer.
---

# What are intelligent surveys with routing?

**Smart surveys with routing** are the new way to create TuCalendi surveys. They are a **faster**, more **dynamic and efficient** way **to manage surveys**.

> [!WARNING]
> Smart surveys with routing use a **separate widget** that you can also customize from the **survey widget appearance**.

Until now, there was only the **standard way** to create a survey. It was based on [creating the survey with the different options](https://www.tucalendi.com/en/s/surveys/what-are-tucalendi-survey) and then [associating it with the event you wanted the survey to have](https://www.tucalendi.com/en/s/availability-configuration-events/assigning-survey-event). It was a simple way to **collect information** from your users and customers before displaying the calendar with the dates and times available for booking.

> [!TIP]
> The **standard way** of creating surveys is still fully operational and you can continue to use it.

Now we have gone further by [creating smart surveys with routing](https://www.tucalendi.com/en/s/surveys/creating-an-intelligent-survey-with-routing). Depending on the **answers your customers give** to the questions you ask, they will be **directed to the different events** you have created, so they can book the appointment with you or your team.

> [!TIP]
> Smart surveys with routing are used as a **standalone widget** and are **routed to different types of meetings** you have created in your calendar.

![Survey types](https://www.tucalendi.com/images/content/surveys/en/survey-types.png)

This new way of creating TuCalendi surveys still offers all the possibilities available in the standard way:

- **Text**: A field where you can write free text.
- **Options button**: Users can choose one option among the existing ones.
- **Set of options**: To choose several options.
- **Informative field**: Where you can give some explanation about the survey or the answers.
- **Coupon field**: Adds a **promotional coupon** to the survey, to be applied when booking.

It also includes additional functions such as:

- **Modify time to booking**: Depending on the information, you can add or remove time from the meeting.
- **Modify amount**: Depending on the answers, you can add or subtract an amount of money from the amount charged when the reservation is confirmed.
- **Assign user**: Depending on the answers, the user who will attend the appointment is assigned.

> [!CAUTION]
> Since routable surveys use a separate widget, [you need to create a domain on meetfy.online](https://www.tucalendi.com/en/s/booking-pages/creating-domain-for-booking-page) to make them operational. **Meetfy.online** is our domain for managing **booking pages** and **routable surveys**.