Missed appointments and late arrivals are among the most common (and frustrating) challenges for professionals and teams alike. Not only do they waste time, but they also affect productivity, professional image and customer experience.
Fortunately, there is a simple and very effective solution: automatic reminders. In this article, we explore why they are so important, how they help reduce no-shows and improve punctuality, and how you can easily implement them with TuCalendi.
1. The problem: meeting no-shows and delays
Studies show that between 10% and 30% of customers do not show up for scheduled meetings if they do not receive a reminder. The most frequent causes are:
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Forgetfulness on the part of the client.
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Unannounced schedule changes.
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Lack of clarity in the communication of the appointment.
This type of situation has a direct impact on business:
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Lost time for the team.
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Operational inefficiency.
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Loss of potential revenue.
2. The benefits of automatic reminders
Implementing automatic reminders helps to drastically reduce absences and delays. Among the main benefits are:
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Reduced no-shows: Automatic reminders sent via email and SMS can improve attendance rates by up to 80%.
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Improved punctuality: Customers arrive prepared and on time.
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Effortless automation: You don't need to send manual messages.
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Improved customer experience: Receiving a personalized reminder builds trust.
3. How to set up reminders with TuCalendi
TuCalendi workflows allow you to set up automatic reminders in a simple, customizable and multichannel way:
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Email: Send personalized reminder messages with defined advance notice.
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SMS: For more immediate alerts and higher read rate.
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Fully customizable: You can modify the content, sending time and language.
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Multilingual: Ideal for international teams or customers.
You can also set up automatic follow-up or thank-you messages after each meeting.
4. Best practices when sending reminders
For maximum effectiveness, we recommend:
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Send at least two reminders: one 24 hours before and one 1-2 hours before.
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Personalize the message with the client's name, date and time.
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Include contact details or rescheduling link.
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Adapt the channel according to the type of customer (email or SMS).
Have you already set up your reminders? If not, here's why automating this process is so important for your business.
Conclusion
Reducing no-shows and improving punctuality doesn't require radical changes, just smart decisions. Automated reminders are an easy and effective way to increase efficiency, deliver a professional experience and take care of everyone's time.
Start today with TuCalendi and set up your automatic reminders in just a few minutes. You’ll notice the difference from day one. Request a free demo and set up your reminders in minutes.