With the cancellation template you can customize the email notifications of meeting and appointment cancellations that your customers are forced to make for any reason.
In this tutorial you will learn how to create the email that is sent to your customers when they cancel a meeting, appointment or any event they have scheduled with you.
Log in with your TuCalendi username and password and access the "Email/SMS Templates" option.
In the "Cancellation templates" option, click on "Select":
Click on the "New" button and enter the name you want to give to the template you are going to create:
Click "Add" and the template is created:
Initially the template is empty so that you can fully customize it. Click on the field called "DEFAULT":
In the "Subject" field, enter the subject of the email. In the "Email" field, write the text of the notification. Clicking on this field opens a simple editor that lets you write the cancellation notification.
You can use the so called replacement tags that are available for the cancellation templates. By using them, the information in the emails will be dynamic and personalized for each customer.
To see the replacement tags, just type the character { and the list of tags will be displayed for you to choose from. You can also click on the "Tags" option in the editor to select the tags from the list.
When you are done, click "Save" and your template will be stored so that you can start using it for your online calendar event cancellation notifications.
Once you have created the cancellation template, you can associate it with your events.
NOTE: You can have the cancellation template in different languages. Just click on "Add new language" and create the template in the languages you want.